Reference

How We Handle Your Information on ab444

We collect the data needed to verify your account, process bKash, Nagad and Rocket wallet deposits, and keep your balance secure. This policy explains what we collect, how we use it, and how you can request changes or deletion where local law permits.

Account verification dataPayment wallet recordsSession and device logsCookie preferencesContact and support history
ab444 How We Handle Your Information on ab444
POLICY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to update your records, or request deletion where permitted, contact our support team with your registered mobile number. We verify your identity before sharing account information to protect your privacy. Response times vary based on the complexity of your request and verification steps required.

Live Chat Open the chat widget on any page and ask to speak with a data-privacy agent. Have your registered mobile number ready for verification. Available during Bangladesh daytime hours for faster response.
Email Support Send your data request to our support address listed in your account settings. Include your registered mobile number and describe what information you need. We reply within a few business days after verifying your identity.
Account Settings View and update your contact details, wallet preferences and cookie settings directly in your account dashboard. Changes to your mobile number or wallet name require re-verification to prevent unauthorized access.
DATA PRACTICES

How We Secure and Use Your Information

We encrypt connections, tokenise payment references and restrict internal access to account records. Your bKash, Nagad and Rocket transaction data is stored only as long as financial record-keeping rules require, then archived or deleted. You control cookie preferences and can request a copy of your data or ask us to correct it.

What We Collect

Mobile number, wallet account name, transaction references and device identifiers when you register or deposit. Session cookies track your language preference and lobby position so you return to the same view across devices.

How We Use It

To verify wallet ownership during bKash, Nagad or Rocket deposits, settle withdrawals, maintain session security and contact you about account activity. We do not share your data with third parties for marketing purposes.

Your Rights

Request a copy of your data, ask us to correct inaccuracies, or request deletion where local law permits. Contact support with your registered mobile number to start the verification process. Response times depend on the request type.

Retention and Deletion

Transaction records are kept for the period required by financial record-keeping obligations, then archived or deleted according to data-protection standards. You can close your account and request data deletion through support after settling any pending balance.

Privacy Policy Questions from Bangladesh

We collect your mobile number, wallet account name for bKash, Nagad or Rocket verification, and device identifiers to maintain session security. Transaction references are logged when you deposit or withdraw to match wallet transfers.

We retain transaction records for the period required by financial record-keeping obligations, then archive or delete them according to data-protection standards. You can request deletion of non-essential data by contacting support with your registered mobile number.

Yes. Contact support with your registered mobile number and request a copy of your account data. We verify your identity first to protect your privacy, then provide a summary of what we hold within a few business days.

We do not sell or share your bKash, Nagad or Rocket wallet data with third parties for marketing. Payment processors see only the tokenised transaction reference needed to clear your deposit or withdrawal, not your full wallet details.

Open your account settings and navigate to the privacy or cookie section. Toggle off non-essential cookies if you prefer. Essential session cookies remain active to keep you logged in and maintain your language and lobby preferences.

We archive transaction records for the period required by financial obligations, then delete or anonymise them. Contact support to close your account and request data deletion after settling any pending balance or withdrawal.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.